Shipping Policy
Shipping Policy
At AweAnime.com, we offer convenient and reliable shipping services to ensure that your toy purchases reach you in a timely and secure manner. Please review the following information regarding our shipping policy:
1. Shipping Methods
We provide the following shipping methods for domestic and international orders:
Standard Shipping: We offer free standard shipping worldwide for all orders. The estimated delivery time for standard shipping varies depending on the destination and typically ranges from 7 to 21 business days.
Express Shipping: For customers who require expedited delivery, we offer express shipping at a flat rate of $25.99 USD. With express shipping, your order will be prioritized, and the estimated delivery time is generally within 3 to 7 business days. Please note that express shipping is not available for all destinations.
2. Order Processing Time
Once your order is placed, we require a processing time of 1 to 3 business days to prepare and pack your items for shipment. During peak seasons or promotional periods, processing times may slightly vary, but we always strive to process orders as quickly as possible.
3. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a few days for the tracking information to become available after receiving the tracking number.
4. Customs and Duties
For international orders, please note that customs and import duties may apply depending on the destination country's regulations. Any additional charges for customs clearance are the responsibility of the recipient. Customs policies vary by country, so we recommend contacting your local customs office for more information.
5. Order Modifications and Address Changes
If you need to modify your order or make changes to the shipping address after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that order modifications may cause delays in processing and shipping.
6. Shipping Restrictions
While we strive to provide worldwide shipping, certain products may be subject to shipping restrictions due to their nature or specific regulations. If we are unable to ship a particular item to your location, we will notify you promptly and offer alternative solutions if possible.
7. Contact Us
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer service team:
Email: sales@aweanime.com
Phone: +86 155 8124 7593 (Working Time)
We are committed to ensuring a smooth and satisfactory shipping experience for all our customers.
Please note that the shipping policy outlined above is subject to change. Any updates or modifications will be communicated on our website.
Thank you for choosing AweAnime.com. We appreciate your trust and look forward to serving you with exceptional toy products and services.